Privacy Policy

Effective Date: May 5th, 2025

NEXENCE INC. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes how we collect, use, disclose, and retain your information when you visit our website www.nexence.ai or use any of our software products or services.

1. Information We Collect
We collect both personal information and non-personal information through our website and software products.

a. Personal Information
This includes:

• Name

• Email address

• Phone number

• Billing and payment details

• Account login credentials

• IP address and device identifiers

• Usage and interaction data with our software
   

b. Non-Personal Information
Collected automatically via cookies or analytics tools:

• Browser and device type

• Operating system

• Referral URLs

• Session duration

• Page views and software feature usage
   

2. How We Collect Information

• When you provide it directly (e.g., during account signup, customer support requests)

• Automatically via cookies, logs, and analytics tools (e.g., Google Analytics)

• From third-party services used in connection with our platform (e.g., Stripe, AWS, Firebase)
   

3. Use of Information
We use collected information to:

• Provide and maintain our software services

• Personalize and improve user experience

• Communicate with you about updates, support, and marketing

• Ensure system security and prevent abuse

• Comply with legal obligations
   

4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:

• Analyze traffic and usage

• Remember preferences

• Provide authentication and security

You may disable cookies in your browser settings, but doing so may limit certain functionalities.

5. Data Retention
We retain your personal information only as long as necessary to:

• Provide our services

• Comply with legal obligations (e.g., tax, accounting)

• Enforce agreements

• Resolve disputes

After that, we securely delete or anonymize the data.

6. How We Share Information
We may share your information with:

• Service providers: For hosting, payment processing, analytics, and support

• Affiliates or business partners: For joint offerings or integrations

• Legal or regulatory authorities: When required by law or to protect our rights

• Business successors: In the event of a merger, acquisition, or asset sale

We do not sell personal information.

7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:

• Right to Know: Request details on the personal information we’ve collected.

• Right to Delete: Ask us to delete your personal data.

• Right to Correct: Request corrections to inaccurate personal information.

• Right to Opt-Out: Opt out of the sharing of personal information.

• Right to Non-Discrimination: Exercise privacy rights without discrimination.

To exercise these rights, contact us at: corporate@nexence.co
You may also designate an authorized agent to submit requests on your behalf.

8. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals. For more information, visit www.allaboutdnt.com.

9. Minor’s Privacy
We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at corporate@nexence.co

10. Third-Party Websites
Our site or services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

11. International Users
If you access our services from outside the U.S., your data may be transferred to and processed in countries including the United States. These countries may not have the same data protection laws as your jurisdiction. When we transfer personal data from the EU/EEA/UK, we do so under safeguards such as Standard Contractual Clauses.

12. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests
   

13. Your GDPR Data Protection Rights
If you are located in the EEA or the UK, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

• Right to withdraw consent at any time

To exercise your rights, contact: corporate@nexence.co
We may need to verify your identity before fulfilling your request.

14. International Data Transfers
By using our services, you acknowledge that your personal data may be transferred and processed in the United States. We use legal safeguards such as Standard Contractual Clauses where applicable.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

16. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact: corporate@nexence.co